Customer stories

Finding independence with NDIS support

Article details

Service category

Social support

Date

Estimated reading time

4 min read

When Christine needed to stay in her family home after her mother moved to aged care, Each helped her find a way forward.

In her garden, Christine is smiling and looking ahead into the distance, like she's thinking about the future
Christine’s big smile says it all.

Just 2 years ago, independence felt out of reach. Today, she stands tall in a space that’s truly hers – designed with her needs, dreams, and future in mind.

Christine developed an intellectual at the age of 2 and lived under her mother’s care in the family home. When her mother moved into aged care, Christine and her family faced a difficult crossroad.

“We were faced with some big decisions around Christine’s future,” shared Raewyn, Christine’s sister.

“Our mother wished for Christine to stay in the family home, but we were unsure how we could make it work.”

Determined to find the right solution, Raewyn explored the National Disability Insurance Scheme (NDIS) and its tailored individual living options – looking for a way for Christine to remain in her familiar surroundings while gaining the independence she deserves.

But navigating the NDIS application process proved challenging – a “long and arduous process”, Raewyn said.

That’s when Each stepped in.


Making the complex simple

Our NDIS support coordination service helped Christine and her family untangle the complexities of the system, ensuring they understood every option available.

“When we explored the NDIS, we approached Each for guidance,” Raewyn explained.

“Each supported Christine in exploring all available options.”

In the end, Raewyn made the choice to self-fund a home extension, creating a custom living space for Christine while allowing full-time carers to stay in the original home.

Collaborating with Each, Christine played an active role in designing her new living space, to make sure it truly felt like home.


A home that reflects her

By May 2022, Christine’s vision had come to life.

Her new living space is more than just functional – it’s beautiful. High ceilings, abundant light, spaciousness, and modern comforts. From accessibility to amenities, everything is designed to suit Christine, making it a place of comfort, security, and self-expression.

“I feel good, really great, just having this space around me and being able to walk into my own bedroom and bathroom, set up just for me. It’s still my home, but with a touch of me.”

Christine is in her garden watering some plants.

Independence in action

Supported by her spirit and a strong network, Christine’s new setup has given her more than just personal space, it opened a pathway to help her to actively pursue wellbeing, independent living skills, and social engagement. And when she wants to recharge, she has a peaceful, spacious home to return to.

“I can visit my mom in aged care, join community activities and exercise classes, and go out for meals with my carers. Or I can enjoy the spaciousness at home and do activities here.”


A future transformed

Raewyn reflects on the journey and the difference Each has made.

“Without support from Each, we would have been a family in crisis worrying about Christine’s future.”

Our support coordination service connects NDIS participants with informal, mainstream and specialist services. We work with you to build independence and improve quality of life and support you overcome any barriers that you may encounter.

If you or a loved one need guidance on navigating the NDIS, understanding your plan, or finding the right services, Each is here to help.

Related services

  • Disability support

    No or low fee

    NDIS support coordination

    • All ages
    • National
    • Online, In the community and Face-to-face at an Each centre
  • Related news and stories

    See all our news and stories

    Test out the CTA

    Here

    Need a hand finding support?

    We can help you find the right service and take the next step.

    Call us

    Monday to Friday 9am to 5pm

    1300 003 224

    Call