Policies and statements
Your rights matter. At Each, you deserve to feel safe, respected and heard.
Your rights and our responsibilities
Trust and respect
We value our partnership with you. That's why we focus on building trust and respect in everything we do. Learn about your rights when using our services and how we can work together.
Making a complaint or giving feedback
When you use our services, you have the right to share your feedback or raise concerns at any time. We take all feedback seriously and will respond to help make things right.
Privacy and information security
Protecting your privacy
We understand that your personal information is important to you. Our team takes special care to keep your details private and secure. We only share your information with staff directly involved in your care, and we store everything in secure computer systems.
What we ask and why
To provide you with the right support, we need to understand your situation. This means asking some personal questions. We'll explain why each question matters for your care.
Information sharing for your safety
Sometimes sharing information is essential to keep you safe. We will always seek your consent first but there may be serious situations where we need to share information to prevent harm to you or a child.
Fee information
NDIS fees
Our NDIS fee schedule provides clear pricing information so you can confidently choose support that work for you and your goals.
Home care package fees
Our detailed home care package fee schedules show all the costs involved in delivering your care, so you can make choices that suit your situation.
Safety and wellbeing
Supporting children's safety
All children who come to Each have a right to feel and be safe. Each is committed to the safety and well-being of all children, whether they are direct service recipients or indirectly linked to our services, such as children of customers.
The welfare of children and young people is our first priority. We create a child-safe and child-friendly environment where all children are valued, heard, safe, and protected.
Accessing your information
Accessing your health records
You have the right to access your personal health information. We'll help you understand how to request your records and what information you can access.
Our commitments
Our commitment to reconciliation
We recognise the true history of Australia and how past policies and practices continue to affect Aboriginal and Torres Strait Islander peoples today. We're committed to listening, learning and working together with First Nations Peoples and Communities to create positive change.
Valuing lived and living experience
We acknowledge the individual and collective contributions of people with a lived and living experience of mental health conditions, trauma, neurodiversity, disability, family violence, substance use and significant life events, and people who have lived and living experience as family, carers or supporters.
Everyone’s lived experience is unique, everyone’s lived experience is valued and everyone’s lived experience matters. We recognise their vital contribution at all levels and value the courage of those who share this unique perspective for the purpose of learning and growing together to achieve better outcomes for all.
