Feedback
We welcome your feedback.
We want to hear about your experience with Each. Your feedback helps us improve our services and provide better support to people and communities.
How to give your feedback
You can choose whatever way works best for you.
Call us
Call us on 1300 003 224, Monday to Friday, 9am to 5pm
Submit online
Use our secure online feedback form.
Email us
Email our feedback and complaints team on feedbackandcomplaints@each.com.au
Speak with us
Talk to your service manager or any Each staff member
Your experience
You can provide your feedback as:
A compliment
Tell us what we have done well or what you are happy about
A complaint or concern
Tell us when you are unhappy or concerned about something
A suggestion
Share ideas that could help improve how we work.
What to expect when you give feedback
When you share your feedback with us, you can:
- choose to remain anonymous
- get help from a support person or advocate
- continue using our services
- expect a response from us.
We take all feedback seriously and will work with you to address your concerns.
Our quality, improvement and risk team will contact you within 7 working days of receiving a complaint. For complex issues, we aim to resolve complaints within 28 days.
We will keep you updated throughout the process.
Other ways to make a complaint
If you're not satisfied with how we handle your feedback, you can contact these external agencies.
Aged Care Quality and Safety Commission
- Phone: 1800 951 822
- Email: info@agedcarequality.gov.au
- Website: agedcarequality.gov.au
National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission
- Phone: 1800 035 544
- Website: ndiscommission.gov.au
National Disability Insurance Agency (NDIA)
- Phone: 1800 800 110
- Email: feedback@ndis.gov.au
- Website: ndis.gov.au
Health Complaints Commissioner
- Phone: 1300 582 113
- Website: hcc.vic.gov.au
Mental Health and Wellbeing Commission
- Phone: 1800 246 054
- Email: help@mhwc.vic.gov.au
- Website: mhwc.vic.gov.au
Community Housing Complaints
- Phone: 03 7005 8984
- Email: feedback@ndis.gov.au
- Website: housing.vic.gov.au
Health Care Complaints Commission
- Phone: 1800 043 159
- Email: hccc@hccc.nsw.gov.au
Ombudsman New South Wales
- Phone: 1800 451 524
- Website: ombo.nsw.gov.au
Office of the Health Ombudsman
- Phone: 13 36 46
- Website: oho.qld.gov.au
ACT Human Rights Commission
- Phone: 02 6205 2222
- Website: hrc.act.gov.au
Health Complaints Commissioner Tasmania
- Phone: 1800 001 170
- Website: healthcomplaints.tas.gov.au