FAQs

We are a not-for-profit health and support organisation committed to making care accessible to everyone. For over 50 years, we've been supporting people across Australia to live well and thrive in their communities.

We provide a responsive network of healthcare, mental health and social support services that wrap around you and your needs. Whatever you need, our teams work together to connect you with the right support.

Yes, we employ a broad range of qualified and experienced healthcare professionals including GPs (doctors), psychologists, mental health clinicians, social workers, occupational therapists, speech pathologists and other allied health professionals. Our clinical teams are registered with Australian Health Practitioner Regulation Agency (AHPRA) and follow best-practice standards.

Our clinical teams specialise in mental health, family violence, alcohol and drug support, chronic disease management, child development and disability. Many also have additional expertise in areas like trauma, eating disorders and complex mental health support.

Person-centred care means you're in control of your support. We take time to understand what matters to you and shape our services to match your needs, values and goals. Instead of offering a one-size-fits-all approach, we build support around what works best for you and your life.

Our services are here for everyone. We understand that health and support services can sometimes feel out of reach. That's why we focus on making our services accessible and affordable. Most of our services are free or low-cost.

You'll find us across Victoria, New South Wales, Queensland, Tasmania and the Australian Capital Territory (ACT). We offer different services in different locations based on what the local community needs.

You can search for a service that interests you right here on our website. It's a great way to learn about what we offer and see if it's right for you. If you need help getting started, you can also contact our national support centre. We'll let you know if you need a referral and guide you through the process.

We provide free interpreter services in any language. Just let us know when you contact us, and we'll organise this for you.

We believe everyone deserves access to good care. Many of our services are free or low-cost, and we'll always discuss any costs with you upfront. We can help you check what support you might get through Medicare, NDIS or other programs.

Your first appointment is about getting to know each other and understanding how we can help. You're welcome to bring someone you trust. We'll:

• listen to what matters to you
• explain how we can help
• answer your questions
• talk about next steps.

Our teams work together to provide the different types of care and support you need, from mental health to daily living support. 

Our staff understand and respect different cultural backgrounds and beliefs. We can:

• arrange interpreters at no cost
• connect you with staff who speak your language
• work with your cultural and religious needs
• provide information in different languages
• partner with cultural community organisations.

Yes. You're welcome to bring a support person, family member, friend or advocate to any appointment. They can help you feel more comfortable and support you to share your needs.

Your privacy matters. We follow strict privacy laws and only share your information with those involved in your care. We'll always explain how we use your information. We’ll ask for your permission before sharing it.

We offer flexible options to make our services easier to access. These include free interpreting, wheelchair-accessible locations and help to fill in forms. Sometimes we can arrange phone or video appointments. We can also provide information in different formats, like easy read or large print.

We welcome people of all backgrounds, cultures, abilities, ages, genders and life experiences. Our staff are trained in inclusive practice. They can adapt our services to respect your cultural, religious and personal needs.

Let us know what would make our services work better for you. This could include accessible parking, interpreting services, quiet spaces, flexible appointment times or information in different formats. We'll work with you to make sure you can access our services comfortably.

Through clinical supervision, case reviews and evidence-based practice. Our programs are accredited against national healthcare standards, and we regularly measure outcomes to ensure quality care.

Your feedback helps us improve. You can:

• talk to any staff member
• fill in our online feedback form
• send us an email or call us
• join our consumer advisory group
• share insights from your lived or living experience.

Yes! You could join one of our consumer committees to help shape how we work. Your experience and insights are valuable in making our services better for everyone.