Customer stories

Who cares for the carer?

Article details

Service category

Mental health and Social support

Date

Estimated reading time

3 min read

Jacqui’s story is one of resilience, love and the power of support.

Caring for someone else can feel like walking a tightrope – balancing their needs with your own, often at great personal cost. For millions of carers across Australia, the financial strain, loss of independence, and emotional toll are happening every day.

When Jacqui’s brother struggled with substance dependence from a young age, their parents provided the support he needed. But when they passed away, Jacqui stepped in – suddenly responsible for not just her brother, but his growing emotional and financial dependence.

“I needed to learn about how to care and still set boundaries, because I had none,” Jacqui said.

“It reached breaking point because I was not only taking care of him but also supporting his family.”

Her caregiving expanded to include his partner and their baby daughter. The weight of responsibility felt overwhelming. That’s when Jacqui found Each’s alcohol and other drug (AOD) counselling service.

Through their support, Jacqui gained the tools to navigate the challenges of caregiving, helping her set boundaries, and regain control of her finances.

But her caregiving journey was far from over.

Years later, Jacqui’s niece arrived in Australia alone at 15, after years of moving between Japan and Australia. Without hesitation, Jacqui became her primary carer.

The adjustment wasn’t easy for the both of them. Her niece struggled with school, the pain of family separation and the instability of her past. And Jacqui – already carrying so much – felt the strain on her own mental health.

Recognising she needed help, Jacqui turned to our youth and family counselling service. With their guidance and a listening, she found ways to support her niece while protecting her own wellbeing.

“Every family situation is unique, but the underlying challenges are similar,” Jacqui said.

“The youth and family counselling service helped me to find ways to navigate and manage them.”

Without that support, Jacqui believes her niece may have dropped out of school, and Jacqui herself would have struggled to cope.

Jacqui’s home is a safe and stable place where her niece can grow and thrive. And Jacqui? She’s no longer just surviving – she’s confident in her role as a carer, knowing she doesn’t have to do it alone.

“In the midst of chaos, it’s important to remember that we are not alone,” Jacqui said.

“Each helped me realise that other carers face similar struggles and provided me with invaluable support. Each is amazing, offering life-changing support. I don’t know where I would be without them.”

Service details

  • Addiction support

    No or low fee

    Alcohol, tobacco and other drug counselling

    • Adults, 18-65
    • People in VIC
    • Face-to-face at an Each centre and Online
  • Youth and family counselling service

    • Children and young people, 0-25
    • People in select areas, VIC
    • Face-to-face at an Each centre
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